Our most Frequently Asked Questions are shown below.
If your question isn't answered here just call or email us and we'll respond with an answer. Our office is open from 08:00 to 17:00 Monday to Friday.
Do you offer Self-Drive Hire?
No. All our machinery is hired with an operator to operate the machinery.
Our Daily Hire charge includes an operator in the cost.
For self-drive hire, check out www.rentex.bg
Where is hire available?
Can I hire you for a few hours or half a day?
You can hire us for as long or short a period as you need. However, our minimum charge is 1 x Day Hire. See Hire Charges
We suggest finding other jobs we can complete for you, or get together with a neighbour, and get the full benefit of a full days hire
We do not offer a 'Hire by Hour' service as it is not a commercially viable proposition for us.
How far in advance do I need to book my digger hire?
Ordinarily, we work on a 2-3 week lead time from booking date to service date.
Call or email us to book your preferred hire dates.
How long is each days hire?
What size diggers are available for hire?
What equipment is included with the digger as standard?
How do I reserve my preferred hire date(s)?
Why do I have to pay a deposit?
We ask for a 50% deposit at the time of booking to reserve your booking.
Your deposit payment is a commitment from you and partially covers our administration
costs of your booking. No booking can proceed without a deposit payment.
Deposit payments are non-refundable. You can reschedule hire date(s) free of charge.
Is there a charge for Delivery / Collection of machinery?
No. All our Daily Hire Charges include delivery & collection of the digger. See Hire Areas
We will add an additional charge for Out-of-Area hire if you are outside our coverage area.
Most other digger hire operators charge a per kilometre fee for travel.
Are there any other fee's when hiring?
No. You pay a 'One-All-In' Daily Hire charge that includes everything.
Only VAT (at 20%) is added to our hire charges
Is VAT included in your Daily Hire charges?
No. VAT is added to all Daily Hire charges.
Currently, the VAT rate is 20%. We always issue VAT invoices.
I've had a cheaper price elsewhere. Can you match it?
No. We operate one of the most up-to-date hire fleets available in Bulgaria.
We don't believe any other service is comparable to us Like-for-Like so we
do not see the need to reduce our charges to match an inferior service.
What methods of payment do you accept?
We prefer payment by bank transfer in either Leva, Euro or Pound Sterling currency.
We can accept cash payments by prior arrangement only.
Do I need to be present when you're working at my site?
It's preferable that you are. Although, we often work at sites when the client isn't present.
As long as we have clear instructions and site access is facilitated, it's not a problem for us.
Do you charge for accessories and attachments?
I have debris to be removed from site. Can you do this?
Yes. We are licensed waste carriers and operate a fleet of 7.5T & 3.5T tipper vehicles.
Any operator carrying waste from your site must be a licensed waste carrier.
How long does it take to remove tree stumps?
What about insurance? Are you insured?
We are fully insured for Public Liability cover to 10 Million Euro's per claim.
In addition, all our operators and machinery are separately insured.
Are your operators qualified?
All our operators are 'Construction Plant Competence Scheme (CPCS) compliant.
Specifically, for machinery <10 tonne, they are all CPCS A58 qualified
What Terms and Conditions apply to my booking?
I have concrete to break. Will a digger break this?
If you cannot find an answer to your question here - Call Us free on 0800 4 00 22
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